Return and Refund Policy
Effective Date: February 1, 2024
At sitase, we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, we’re here to help. Please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return:
- The item must be unused, unopened, and in the same condition that you received it.
- The item must be in its original packaging.
- You must have the receipt or proof of purchase.
2. Return Process
To initiate a return:
- Contact Us: Email us at lyl1484664704@gmail.com with your order number, the reason for the return, and any relevant details.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.
- Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
Once we receive your returned item, we will:
- Inspect the Item: Upon inspection, if the item meets our return criteria, we will process your refund.
- Refund Method: Refunds will be issued to the original payment method within [X] business days. Please note that the time it takes for the refund to be reflected in your account may vary depending on your financial institution.
4. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Sale items (if applicable)
- Personalized or custom-made products
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at lyl1484664704@gmail.com.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account: It may take some time before your refund is officially posted.
- Contact your credit card company: There is often some processing time before a refund is posted.
- Contact your bank: There is often a processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at lyl1484664704@gmail.com.
7. Contact Us
For any questions regarding returns or refunds, please contact us at:
- Email: lyl1484664704@gmail.com
Thank you for shopping with sitase. We appreciate your business and are here to ensure you have a positive experience.